About Helpdeskry | Customer Support Platform

Our mission: Democratize enterprise-grade customer support

We believe every business should have access to world-class helpdesk software without the complexity and cost of traditional solutions, leveraging AI and cloud expertise to deliver exceptional customer support at fair prices.

Why Helpdeskry Exists

Traditional helpdesk software has long been overpriced and overcomplicated, forcing businesses to choose between expensive enterprise solutions or inadequate basic tools. We founded Helpdeskry to disrupt this broken model by harnessing the power of AI to deliver exceptional customer support capabilities at prices accessible to all businesses.

As a division of Tyga.Cloud Ltd, we combine cutting-edge AI technology with 30 years of cloud infrastructure expertise to deliver an enterprise-grade helpdesk platform that scales from startups to enterprises without the traditional cost barriers.

AI-powered support automation

We leverage advanced AI to automate routine support tasks, provide intelligent ticket routing, and suggest responses. This allows support teams to handle 3-5x more inquiries while maintaining personalized, high-quality customer interactions.

Cloud infrastructure mastery

With 30 years of experience operating cloud infrastructure, we don't just provide helpdesk software—we fully operate and manage the platform for our customers, ensuring 99.9% uptime, optimal performance, and enterprise-grade security.

Transparent, fair pricing

Unlike traditional helpdesk providers that trap you with per-agent pricing and hidden fees, we offer transparent usage-based pricing. You get enterprise-grade capabilities at startup-friendly prices with complete cost predictability.

Complete platform reliability

From onboarding through daily operations, we take full responsibility for your helpdesk platform's success. Our comprehensive approach includes 24/7 monitoring, automatic scaling, security updates, and continuous feature improvements.

What makes Helpdeskry different

We're not just another helpdesk platform - we're the AI-powered alternative that delivers enterprise capabilities at prices accessible to all businesses.

AI-powered automation

Intelligent ticket routing, automated responses for common inquiries, and AI-assisted reply suggestions help your team handle 3-5x more support requests while maintaining exceptional quality and personalization.

60-80% cost savings

Usage-based pricing instead of per-agent fees means you pay for what you use, not headcount. Get enterprise-grade helpdesk capabilities at 60-80% less cost than traditional solutions like Zendesk or Freshdesk.

30 years cloud expertise

Deep cloud infrastructure knowledge since 1996. We don't just provide helpdesk software—we architect, deploy, and operate your entire support platform with unmatched reliability and 99.9% uptime.

Fully managed platform

Complete operational responsibility from onboarding through daily operations. 24/7 monitoring, automated scaling, security updates, and performance optimization included as standard—no DevOps required.

Real-time analytics

Comprehensive reporting on response times, resolution rates, customer satisfaction, and team performance. Make data-driven decisions to continuously improve your support quality.

Rapid deployment

Get your helpdesk up and running in minutes, not weeks. Pre-configured workflows, automated training materials, and intuitive interface mean your team is productive from day one.

Led by a technology pioneer with proven results

Founded by Joe Wee, who has been building innovative customer-facing platforms for three decades, now applying that expertise to revolutionize helpdesk software.

Three decades of innovation in customer experience

Founder Joe Wee has been building technology platforms since leaving Warwick University in 1996. From deploying the UK's first cable modem systems with ntl in 1997 to launching pioneering SaaS services in 1999 (long before "Cloud" entered common usage), Joe has consistently stayed ahead of the technology curve. He founded Chillingo in 2002 which became the world's leading mobile indie game publisher for games like Angry Birds, Cut the Rope and Contre Jour. Chillingo was acquired by Electronic Arts in 2010.

His innovation journey spans social networks, educational technology, and most recently AI and machine learning. Throughout these ventures, a common thread emerged: the critical importance of exceptional customer support, and the inadequacy of existing helpdesk tools to deliver it at reasonable cost.

Helpdeskry was founded to address a persistent problem Joe experienced firsthand across multiple businesses: traditional helpdesk software forces companies to choose between expensive, over-featured enterprise solutions or inadequate basic tools. By combining AI automation with three decades of cloud infrastructure expertise and real-world customer support experience, we're disrupting this broken market.

Based in Manchester with a distributed team of AI specialists, customer support veterans, and cloud architects, we're building the future of helpdesk software—where enterprise capabilities meet accessible pricing, and exceptional customer support becomes achievable for businesses of all sizes.

Our values drive exceptional customer support

These principles guide how we build our platform, serve our customers, and revolutionize the helpdesk industry.

Customer success obsession

We measure our success by your customer satisfaction scores. Every feature is built through the lens of helping your team deliver exceptional support experiences.

Radical transparency

No hidden costs, no per-agent traps, no surprise bills. Usage-based pricing with complete visibility into costs, and platform uptime guaranteed at 99.9%.

AI-powered efficiency

We leverage cutting-edge AI to automate routine tasks and amplify your team's capabilities, enabling them to handle more inquiries without sacrificing quality or personalization.

Platform reliability

From onboarding through daily operations, we take full responsibility for your helpdesk platform's performance, security, and scalability. 24/7 monitoring and support included as standard.