Accessibility Statement
Last Updated: September 6, 2025
Committed to inclusive customer support for everyone
Our Commitment to Accessibility
At Helpdeskry, we are committed to ensuring that our omni-channel helpdesk platform is accessible to everyone, including people with disabilities. We believe that technology should be inclusive and usable by all individuals, regardless of their abilities or the assistive technologies they use.
This accessibility statement outlines our ongoing efforts to improve the accessibility of our customer support platform, live chat systems, ticket management, and knowledge base tools. We are continuously working to enhance the user experience for all our users and welcome feedback on how we can improve.
Table of Contents
Navigate through our comprehensive accessibility statement
Accessibility Standards & Features
Our commitment to WCAG 2.1 Level AA compliance and comprehensive accessibility features
WCAG 2.1 Level AA
We follow the internationally recognized Web Content Accessibility Guidelines to ensure our platform meets accessibility standards and provides inclusive digital experiences.
- Perceivable content for all users
- Operable interface components
- Understandable information and UI
- Robust content for assistive technologies
Keyboard Navigation
Full keyboard navigation support with logical tab order, visible focus indicators, and keyboard shortcuts for common actions throughout the platform.
- Complete keyboard accessibility
- Logical tab order navigation
- Visible focus indicators
- Keyboard shortcuts for efficiency
Visual Accessibility
High contrast color schemes, scalable text and interface elements, alternative text for images, and clear visual hierarchy for better readability.
- High contrast color schemes
- Scalable text up to 200%
- Alternative text for images
- Clear visual hierarchy
Notification Accessibility
Comprehensive notification features for users with hearing impairments, including visual alerts, customizable notifications, and screen reader announcements.
- Visual notification indicators
- Customizable alert preferences
- Screen reader announcements
- Browser notification support
Screen Reader Support
Compatible with popular screen reading software including JAWS, NVDA, VoiceOver, and TalkBack with semantic HTML and ARIA labels.
- JAWS, NVDA, VoiceOver support
- Semantic HTML markup
- ARIA labels and descriptions
- Live regions for real-time updates
Mobile & Widget Accessibility
iOS and Android accessibility features plus accessible chat widgets and developer tools for building inclusive customer support applications.
- VoiceOver and TalkBack support
- Accessible widget documentation
- Developer accessibility guidelines
- Chat widget accessibility features
Customer Support Platform Accessibility
Specialized accessibility features for live chat, ticket management, and omni-channel support
Accessible Live Chat
Live chat system with screen reader support, keyboard navigation, and customizable display options for optimal accessibility.
- Screen reader chat announcements
- Keyboard chat navigation
- High contrast chat themes
- Customizable text size
- Chat history navigation
Ticket Management
Accessible ticket system with comprehensive support for creating, managing, and tracking support tickets using assistive technologies.
- Screen reader ticket creation
- Keyboard ticket navigation
- Voice command ticket updates
- Accessible ticket status tracking
Smart Notifications
Intelligent notification system with visual, audio, and haptic feedback options for comprehensive accessibility support.
- Visual notification indicators
- Customizable notification sounds
- Haptic feedback support
- Screen reader announcements
Keyboard Navigation Shortcuts
Essential keyboard shortcuts for efficient navigation and platform control
Basic Navigation
Tab / Shift + Tab - Navigate forward/backward
Enter / Space - Activate buttons and controls
Esc - Close dialogs and menus
Live Chat Controls
Ctrl + Enter - Send message
Ctrl + Shift + N - New conversation
Ctrl + F - Search conversations
Platform Controls
Ctrl + , - Open settings
Ctrl + Shift + T - Create new ticket
Ctrl + Shift + H - Show/hide help panel
Ongoing Efforts & Support
We continuously work to improve accessibility and welcome your feedback to make our platform better for everyone.
User Testing & Feedback
Regular testing with users who have disabilities and continuous feedback collection from the accessibility community.
• Regular accessibility audits
• User testing with assistive technologies
• Collaboration with advocacy groups
Technical Improvements
Automated accessibility testing in development and regular updates to meet evolving standards.
• Automated testing integration
• Code reviews with accessibility focus
• Standards compliance updates
Accessibility Support
Dedicated accessibility support team with priority handling for accessibility-related issues.
• 24-hour response for urgent issues
• Alternative format documentation
• Assistive technology setup help
Known Limitations & Contact
Current limitations we're addressing and how to reach our accessibility team
Known Limitations
While we strive for full accessibility, we acknowledge some current limitations: third-party integrations may not fully support all accessibility features, real-time chat notifications may have delays with some screen readers, complex analytics dashboards may require additional screen reader support, and some legacy browser versions may not support all accessibility features. We are actively working to address these limitations.
Contact Our Accessibility Team
For questions, feedback, or support related to accessibility, contact our dedicated team. We also provide phone support at +1-800-HELPDESKRY (TTY available), live chat support accessible via keyboard navigation, video relay service (VRS) support, and text messaging support for urgent issues. We respond to accessibility inquiries within 2 business days.
Help Us Improve Accessibility
Your feedback helps us identify areas for improvement and prioritize accessibility enhancements. Contact our accessibility team today.
Contact Accessibility Team